Returns & Refunds
Our 30-day returns promise
We offer 30-day returns on unopened items. If you have changed your mind, get in touch and we will sort it out - no drama.
How to start a return
- Email officialnourishingnails@gmail.com with your order number and the reason for your return
- We will reply within 1 working day with simple return instructions
- Pack the item back in its original packaging and post it to us (we recommend a tracked service)
- Once your return arrives and passes inspection, we will process your refund
Refunds
- Refunds are issued to your original payment method - Visa, Mastercard, Apple Pay or Google Pay
- It can take a few extra working days for your bank or wallet to show the money
- Original delivery fees are refundable only when an item arrived faulty, damaged or we sent the wrong thing
Wrong, damaged or faulty item?
Tell us within 30 days of delivery with your order number and a photo, and we will send a free replacement or a full refund - your choice. Return shipping is on us in these cases.
Good to know
- For hygiene reasons, opened or used polish cannot be returned unless it is faulty
- Change-of-mind returns are at your own shipping cost - we will tell you where to send it
- Returning your whole order? Please pop the free mystery gift back in the box too
- Exchanges follow the same process and depend on stock
Your statutory rights
Nothing on this page affects your rights under South Africa Consumer Protection Act.